Refund policy

Returns, Refunds & Exchanges

We want you to be happy with your purchase. However, due to the nature of our products, we do not accept returns, refunds, or exchanges for change of mind, incorrect orders, or similar reasons.

If your item arrives damaged, faulty, or you receive the wrong item, please contact us at afwaz.co@gmail.com within 48 hours of delivery. Include your order number and clear photos of the issue so we can investigate as quickly as possible.

Once we have reviewed your request, we will determine the appropriate resolution. Where your claim is approved, we may offer a replacement, refund, or another suitable solution at our discretion. Approved refunds will be issued to your original payment method.

This policy does not affect your statutory rights under applicable consumer protection laws. Customers in the UK, EU, and other regions may have additional legal rights that cannot be excluded or limited by this policy.